Frequently Asked Questions

Bring comfortable clothing (shirts, pants and shoes are worn at all times) and sealed snacks if you like. Laundry detergent is provided.

These items aren't allowed:

• anything containing alcohol, such as perfume, cologne and some lotions;
• aerosols;
• razors, nail clippers and other sharp items;
• nail polish and mirrors;
• hair dryers and flat irons;
• candles;
• energy drinks and pre-workout;
• glass items;
• refillable vapes;
• anything not in its sealed original packaging.

Clothing with drug, alcohol, gang or explicit themes isn't allowed. If you're missing something, that's not a reason to stay away — tell admissions and they'll help you sort it out.

Yes. Phones, laptops, tablets and other devices with cameras are stored securely during your stay to protect everyone's privacy. Calls with people you've authorized are scheduled around treatment activities.

Visitors sign in, agree to protect other patients' privacy and wear a visitor badge. Bags and items may be checked.

Family programming runs every week for family members and other support people. A family session with your clinician can be arranged on request, in person or virtually. Family can join programming once you've signed a release of information.

Yes. Family and friends can send mail and packages or drop items off. Letters and packages may be opened in front of you to check for items that aren't allowed, but staff never read your letters.

Yes. Bring them in the original, labeled packaging. At admission the attending provider reviews everything you bring, including vitamins, supplements and over-the-counter products, and decides what continues during your stay.

Yes, at set times in designated areas, with staff supervision. Your nicotine products are stored securely between those times, and lighters stay with staff. Refillable vapes and vape juice aren't allowed.

No. Staff won't confirm that anyone is a patient without that person's written authorization.

Only with your written consent naming who can receive information and for what purpose. A general consent doesn't cover family; you sign a specific consent for each person.

Yes. A registered dietitian approves the menus. Gluten-free, diabetic, lactose-free and vegetarian options are available, and you can ask for an alternative at every meal. Cultural and religious needs are accommodated.

Yes. Language assistance is provided for people with limited English, and reasonable accommodations are made for disabilities. You can ask out loud or in writing, and staff will help.

Yes. Patients must be 18 or older.